5555q Privacy Policy — Your Data, Your Rights
This Privacy Policy explains what personal information 5555q collects, why we collect it, how it is used and protected, and what rights you have as a player on our platform.
Introduction
5555q is committed to protecting your privacy. This policy sets out how we handle personal data collected from players in Bangladesh.
This Privacy Policy applies to all users of the 5555q platform ("Platform") accessible at 5555q.bet. It governs the collection, use, storage, and disclosure of personal information that 5555q receives from players who access the platform from Bangladesh and other locations. By registering an account or using any feature of the 5555q platform, you confirm that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
5555q takes data protection seriously. We collect only the personal information that is necessary to provide our gaming services, comply with legal obligations, and keep your account secure. We do not sell your personal data to third parties. This policy is written in plain language so that every player — regardless of technical background — can understand exactly how their information is handled.
Identity Data
Name, mobile number, date of birth
Financial Data
Deposit and withdrawal records in BDT
Device Data
Browser type, OS, IP address
Usage Data
Pages visited, games played, session length
Information We Collect
A detailed account of the personal data 5555q collects and the circumstances under which it is collected.
Section 2.1
Account and Identity Information
When you register an account on 5555q, we collect your name, mobile phone number, date of birth, and any additional details you voluntarily provide during registration. If KYC (Know Your Customer) verification is required — for example, when processing a withdrawal above a certain threshold — we may additionally collect a copy of a government-issued identity document. This information is used to verify your identity, confirm that you meet the minimum age requirement of 21 years, and maintain the security of your account.
Section 2.2
Financial Transaction Data
5555q records all financial transactions on your account, including deposit amounts, withdrawal amounts, dates and times of transactions, the payment method used (e.g. bKash, Nagad, Rocket), and transaction reference numbers. We do not store your full payment credentials — your bKash PIN, Nagad PIN, card number, or CVV are processed exclusively through your chosen payment provider's secure gateway and are never stored on the 5555q platform.
Section 2.3
Device and Technical Data
When you access 5555q from any device, our systems automatically collect certain technical information: your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, the pages you visit on the platform, the time and duration of your sessions, and general geographic location based on IP address. This data is used for platform security, fraud prevention, technical troubleshooting, and to ensure the platform displays correctly on your device.
Section 2.4
Communications Data
When you contact 5555q support via email at [email protected], we retain a record of the communication, including the content of your message, the email address from which it was sent, and the date and time it was received. This data is used to resolve your query, maintain a support history, and improve the quality of our customer service.
How We Use Your Information
The specific purposes for which 5555q processes the personal data it collects from players.
Section 3.1
Account Management and Service Delivery
Your account and identity data is used to create and maintain your 5555q account, verify your identity and age eligibility, process deposits and withdrawals, deliver the gaming services you have requested (cricket betting, live casino, slots, and other games), and communicate with you regarding account-related matters such as transaction confirmations, password reset requests, and security notifications.
Section 3.2
Security, Fraud Prevention and Legal Compliance
Technical and transaction data is analysed to detect and prevent fraudulent activity, identify and block multiple-account abuse, monitor for signs of problem gambling in line with our responsible gaming commitments, comply with applicable anti-money laundering (AML) obligations, and respond to lawful requests from regulatory or law enforcement authorities. Data used for legal compliance purposes is retained for the period required by the applicable legal framework.
Section 3.3
Platform Improvement and Analytics
Aggregated and anonymised usage data — derived from device, session, and gameplay data — is used to analyse how players use the platform, identify technical issues, improve page load speeds, optimise the mobile experience for Bangladesh users, and inform decisions about new features or game content. This analytics data does not identify individual players and is used only at an aggregate level.
Section 3.4
Responsible Gaming Monitoring
5555q uses account and gameplay data to monitor for indicators of problem gambling — for example, sudden large increases in deposit frequency, unusually long gaming sessions, or a pattern of chasing losses. Where such indicators are detected, the 5555q responsible gaming team may make contact to offer support tools such as deposit limits or temporary self-exclusion. This monitoring is carried out in the genuine interest of player welfare and is not used for any commercial purpose.
5555q does not use your personal data for unsolicited marketing communications unless you have explicitly opted in to receive promotional messages. If you have opted in and later wish to opt out, you can do so at any time by contacting [email protected] with the subject line "Unsubscribe". Opt-out requests will be processed within 5 business days.
How We Share Your Information
The limited circumstances under which 5555q may disclose player data to third parties.
Section 4.1
Payment Processing Partners
To process your deposits and withdrawals, 5555q shares limited transaction data with the relevant payment provider — for example, bKash, Nagad, or Rocket. The data shared is limited to what is necessary to complete the transaction (such as your registered mobile number and transaction amount) and is subject to the privacy policies of those payment providers. 5555q does not share your account credentials or gaming history with payment providers.
Section 4.2
Legal and Regulatory Disclosure
5555q may disclose player personal data to regulatory bodies, law enforcement agencies, or courts where required to do so by applicable law, legal process, or lawful governmental request. In such cases, 5555q will disclose only the minimum amount of data necessary to comply with the legal requirement. Where legally permissible, 5555q will endeavour to notify you of any such disclosure request before complying.
Section 4.3
Technology and Service Providers
5555q uses third-party technology providers to operate certain aspects of the platform — including game software providers (such as Pragmatic Play and Evolution Gaming) and platform infrastructure services. These providers may process limited technical data as part of service delivery. All third-party providers used by 5555q are contractually bound to handle data securely and to use it only for the specific purpose for which it is shared.
Where 5555q engages third-party service providers, we conduct due diligence to ensure those providers maintain appropriate data security standards. Data sharing with third parties is always governed by written data processing agreements that restrict the use of your data to the specific purpose for which it was shared. If any provider is found to have breached these agreements, 5555q will take immediate steps to address the breach and, where required by law, will notify affected players.
Cookies and Tracking Technologies
How 5555q uses cookies and similar technologies on the platform.
Section 5.1
What Cookies We Use
The 5555q platform uses the following types of cookies: (a) Essential cookies — required for the platform to function correctly, including session management and security tokens. These cannot be disabled without impairing core platform functionality. (b) Analytics cookies — used in aggregate and anonymised form to understand how players navigate the platform, which pages are most visited, and where technical issues arise. (c) Preference cookies — used to remember your language selection and other platform display preferences between sessions.
Section 5.2
Managing Your Cookie Preferences
You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies will affect the functionality of the 5555q platform — for example, you may be unable to log in or maintain an active session. Disabling analytics or preference cookies will not prevent you from using any core gaming features.
5555q does not use third-party advertising cookies or tracking pixels that report your behaviour on the 5555q platform to external advertising networks. Any analytics tools used by 5555q operate on aggregated and anonymised data only and do not create profiles that identify individual players for external commercial purposes.
Data Security and Retention
How 5555q protects your data and how long it is retained.
Section 6.1
Security Measures
5555q implements industry-standard security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include SSL (Secure Sockets Layer) encryption for all data transmitted between your device and the 5555q platform, secure server infrastructure with access controls restricted to authorised personnel, regular security testing and vulnerability assessments, and account-level security features including password hashing and session token expiry.
Section 6.2
Data Retention Periods
5555q retains your personal data for as long as your account remains active or as required to fulfil the purposes described in this Privacy Policy. Account and identity data is retained for the duration of your account's active life and for a period of up to 5 years following account closure, in accordance with anti-money laundering record-keeping obligations. Transaction records are retained for a minimum of 5 years from the date of the transaction. Communications data (support emails) is retained for up to 2 years from the date of last contact.
Section 6.3
Data Breach Response
In the event of a personal data breach that poses a risk to player rights or freedoms, 5555q will take immediate steps to contain and investigate the breach, assess the scope and nature of the data affected, and notify affected players as soon as practicable where the breach is likely to result in a high risk to their personal data security. Notifications will be sent to the email address or mobile number registered on the affected account.
Your Privacy Rights
As a 5555q player, you have the following rights in relation to your personal data.
- 1Right of Access — You may request a copy of the personal data 5555q holds about you at any time by contacting [email protected].
- 2Right to Rectification — If any personal data held by 5555q is inaccurate or incomplete, you have the right to request that it be corrected.
- 3Right to Erasure — You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to 5555q's legal retention obligations.
- 4Right to Restriction — You may request that 5555q restrict processing of your personal data in certain circumstances, for example while a rectification request is being resolved.
- 5Right to Data Portability — You may request that 5555q provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
- 6Right to Object — You may object to the processing of your personal data for direct marketing purposes at any time, with immediate effect.
To exercise any of the rights listed above, please contact the 5555q data team at [email protected] with the subject line "Privacy Request". Please include your registered account details and a clear description of the right you wish to exercise. 5555q will acknowledge your request within 3 business days and will aim to fulfil it within 30 calendar days. In complex cases, this period may be extended by a further 30 days — if so, you will be notified.
Please note that some privacy rights are subject to conditions and exemptions under applicable law. For example, the right to erasure cannot override 5555q's obligation to retain transaction records for anti-money laundering compliance purposes. Where a right cannot be fully exercised due to a legal constraint, 5555q will explain this clearly in its response to your request and will action whatever portion of the request it is able to fulfil.
Policy Updates and Contact Information
How 5555q communicates changes to this Privacy Policy and how to reach the data team.
5555q reviews this Privacy Policy periodically and will update it when necessary to reflect changes in our data practices, platform features, or applicable legal requirements. When a material change is made to this policy, we will update the "Last Updated" date at the top of this page. We may also notify active account holders of significant changes via a message to the mobile number registered on their account. We recommend that you review this Privacy Policy periodically to stay informed of how your data is handled.
Continued use of the 5555q platform after any update to this Privacy Policy constitutes your acceptance of the revised policy. If you do not agree with any change to this Privacy Policy, you should stop using the platform and may request account closure by contacting [email protected].
If you have any questions, concerns, or complaints about this Privacy Policy or the way in which 5555q handles your personal data, please contact us at [email protected]. We take all privacy-related enquiries seriously and aim to respond to all queries within 2 business days. For formal complaints that cannot be resolved informally, 5555q will escalate the matter through its internal complaints procedure and provide a written response within 10 business days.
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